Ace 11 Terms & Conditions — Complete & Transparent Information

1. General Terms

By accessing the ace 11 platform or creating an account, you are considered to have read, understood, and agreed to these Terms & Conditions in full. These terms constitute a legally binding agreement between ace 11 and its members.

The terms and conditions of ace 11 are drawn up in accordance with applicable laws of Bangladesh and international gaming regulations. ace 11 reserves the right to amend these terms at any time, and members will be informed of any changes via email or platform notification.

These Terms & Conditions should be read together with ace 11's Privacy Policy and Responsible Gaming Policy. The three documents collectively form the complete terms governing use of the ace 11 platform.

2. Account Registration & Eligibility

To open an account with ace 11, you must meet the following requirements:

• You must be 18 years of age or older.
• All information provided at registration must be accurate, complete, and up to date.
• Each person may register one account only — multiple accounts under the same name, address, email, or phone number are strictly prohibited.
• ace 11 may request a copy of a national ID or passport at any time for identity verification purposes.
• Members are solely responsible for keeping their account login credentials confidential.
• If you suspect unauthorized access to your account, contact ace 11 Support immediately.

KYC Verification Process

Ace 11 follows a Know Your Customer (KYC) policy. Prior to processing a withdrawal request, or upon request by ace 11, members may be required to submit the following documents: National ID / Passport, proof of current address, and proof of payment method. Withdrawals may be delayed until KYC verification is complete.

3. Deposit & Withdrawal Rules

Deposits at ace 11 are easy via bKash, Nagad, and Rocket. All deposits are credited to your account instantly. Minimum deposit amount is ৳500.

Withdrawal Terms

• Minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals from KYC-verified accounts are processed within 24 hours.
• Wagering requirements must be fulfilled before bonus funds can be withdrawn.
• ace 11 reserves the right to temporarily hold withdrawals if fraud is suspected.
• A maximum daily withdrawal limit applies — contact support for details.

4. Bonus & Promotion Terms

Ace 11's bonuses and promotions are available exclusively to members. Each bonus comes with its own terms and conditions, which are clearly stated alongside the respective offer.

Welcome Bonus

New members who register and make their first deposit at ace 11 are eligible for a 200% welcome bonus. Wagering requirements must be met before any withdrawal of bonus funds.

• This bonus applies once only and is valid on the first deposit exclusively.
• Bonuses cannot be withdrawn before the wagering requirements have been met.
• Wagering must be completed within 30 days of the bonus being credited, or the bonus will be forfeited.
• Attempting to claim bonuses from multiple accounts will be treated as fraud.
• ace 11 reserves the right to modify or cancel any bonus offer at any time.

Reload & Weekly Bonuses

Ace 11 offers reload bonuses, cashback deals, and weekly free bets for regular members. These promotions are time-limited, and the terms for each are communicated separately.

5. Betting Rules

The following rules apply when placing bets on ace 11 and cover all betting categories — Sports, Live Betting, and Casino.

• Once a bet is confirmed, it cannot be cancelled or modified.
• In the event of a match cancellation or postponement, bets will be settled in accordance with ace 11's rules.
• If odds change, the odds at the time the bet was placed will apply.
• ace 11 reserves the right to void any bet accepted at incorrect odds due to a technical error.
• ace 11 may withhold bet payouts in the case of suspicious matches or results.
• Maximum bet limits vary by event — ace 11 reserves the right to set applicable limits.

6. Prohibited Activities

The following activities are strictly prohibited on the ace 11 platform. Violations may result in account termination and forfeiture of balance:

• Creating multiple accounts to claim bonus benefits.
• Placing bets using bots, scripts, or any automated software.
• Placing bets using match-fixing arrangements or inside information.
• Attempting to hack or gain unauthorized access to ace 11's systems.
• Using ace 11 to launder money or conceal the source of illegal funds.
• Unauthorized access to another member's account or any attempt to steal account information.
• Deliberately exploiting platform bugs or errors to gain an unfair advantage.

7. Privacy & Data Protection

Ace 11 places the highest priority on protecting members' personal information. Our servers are secured with SSL encryption, and members' financial data is never shared with third parties — except where required by law.

Information collected by ace 11 at registration is used solely for account management, KYC verification, and promotional communications. For more details, refer to ace 11's Privacy Policy Read.

8. Account Closure & Suspension

Members can close their account at any time by contacting ace 11 support. Any remaining balance can be withdrawn before closure, though bonus balances will be forfeited.

• ace 11 reserves the right to terminate accounts without notice in the event of a rule violation.
• Upon applying for self-exclusion, your account will be locked for the specified period.
• ace 11 may charge an inactivity fee on accounts that have been dormant for an extended period.
• After account closure, KYC documents will be retained in accordance with legal requirements.

9. Dispute Resolution

For any dispute with ace 11, please contact our Support Team directly in the first instance. Our team will work to resolve the issue within 72 hours.

If the Support Team is unable to resolve the matter, a complaint may be escalated to ace 11's licensing authority. ace 11 is committed to a fair and transparent dispute resolution process. In any dispute, ace 11's logs and records shall serve as the definitive evidence.

10. Changes & Updates to Terms

Ace 11 reserves the right to update these terms and conditions at any time. Members will be notified of any significant changes via email and platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Ace 11 recommends that members visit this page regularly to stay up to date with the latest terms and conditions. For any questions, contact our support team directly.