Ace 11 believes your personal information belongs to you. Here you'll find a clear explanation of what data we collect, why we collect it, and how we keep it secure.
How ace 11 protects your information — at a glance.
All data transmissions on ace 11 are secured with 256-bit SSL encryption, making it virtually impossible for your information to reach any third party.
Ace 11 never sells or rents members' personal information to third parties. Your data is used solely for operating the platform.
Documents submitted for identity verification are stored with the highest level of security and can only be accessed by authorized personnel.
You can ask ace 11 to stop sending marketing emails at any time, and request that your data be deleted.
Ace 11 servers are protected with firewalls, regular security audits, and anti-DDoS measures — keeping your information safe at all times.
Ace 11 uses cookies solely to enhance your experience. You are free to adjust your cookie settings at any time.
Welcome to ace 11. ace 11 is a trusted online betting platform built with Bangladeshi users in mind. We believe that protecting our members' personal information is the foremost responsibility of any reliable platform.
In this Privacy Policy, ace 11 clearly outlines — what information is collected, why it is collected, how it is stored, and under what circumstances it may be shared with third parties. This document should be read alongside ace 11's Terms & Conditions and Responsible Gaming Policy.
By using the ace 11 website or app, you are considered to have agreed to this Privacy Policy. If you disagree with any part of this policy, we ask that you stop using ace 11's services.
Our Commitment: ace 11 never sells your data for payment and never uses it for unnecessary purposes without your consent.
Ace 11 collects two types of information — data provided directly by members, and data generated automatically during platform use.
| Data Type | When It's Collected | Purpose |
|---|---|---|
| Full Name | At the time of registration | Account Verification & KYC |
| Mobile Number | During Registration & Verification | OTP Verification & Communication |
| Email address | At the time of registration | Account Management & Notifications |
| Date of Birth | At the time of registration | Age verification (18+) |
| Address | During KYC verification | Identity and residence verification |
| National ID / Passport | During KYC verification | Legal Identity Verification |
| Payment details (bKash/Nagad/Rocket number) | During deposits and withdrawals | Financial Transaction Processing |
Ace 11 uses collected data only for specific, legitimate purposes. Using your information for anything beyond that is against ace 11 policy.
Please note: ace 11 never shares your phone number or email with marketing companies. If you no longer wish to receive promotional messages, contact ace 11 support at any time.
The ace 11 website and app use cookies. Cookies are small text files stored on your device that help ace 11 remember your preferences.
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain ace 11 features.
Ace 11 uses industry-leading security measures to protect member data. Our security framework is multi-layered — even if one layer is breached, the others continue to keep your information safe.
Your responsibilities: While ace 11 secures data on its servers, it is your responsibility to keep your password and login credentials private. If anyone ever asks for your password claiming to be from ace 11, it is a scam — report it to support immediately.
As an ace 11 member, you have the following rights over your personal data. Contact ace 11 Support at any time to exercise these rights.
You have the right to know what information ace 11 holds about you.
You may request corrections to any inaccurate or outdated information.
You may request deletion of your data after closing your account (except where required by law).
You may opt out of marketing communications or profiling at any time.
You may request a copy of the data we hold about you.
In certain circumstances, you may request that processing of your data be temporarily restricted.
Ace 11 does not retain your data longer than necessary. Retention periods vary depending on the type of data:
After the specified retention period, ace 11 securely deletes or anonymizes your data so that you can no longer be identified.
Ace 11 is a strictly 18+ platform. Anyone under the age of 18 is completely prohibited from creating an account or placing bets on ace 11.
Ace 11 does not knowingly collect information from minors. If we are notified that a minor has created an account on ace 11, we will immediately close that account and delete all associated data.
For Parents: If you suspect your child is using ace 11, please contact us immediately at support@ace11.appPlease contact us at and we will take prompt action.
Ace 11 may update this Privacy Policy as needed. If significant changes are made, ace 11 will notify members through the following channels:
Continued use of ace 11 after any changes to this policy will be considered your acceptance of the updated terms. We encourage you to read any policy update notifications carefully.
If you have any questions, concerns, or complaints about our Privacy Policy, please contact the ace 11 support team. We are available 24 hours a day, 7 days a week.
Email: support@ace11.app
Please clearly state the subject of your message, and if your inquiry is account-related, include your registered email or mobile number. ace 11 typically responds within 24 hours.
Answers to members' common questions about the Privacy Policy.
Your privacy is our priority. Open an account with ace 11 and enjoy betting in a fully secure environment.